FAQ

Are You Open 

YES, please note we have limited help due to lockdown restrictions. Stock supplies are often delayed and production is managed around homeschooling. We are working to accomodate and fulfill all orders in a timely manner. Please don't hesitate to call 1300 795 840 if you have any further questions.

 

What Are Your Office Hours?

Our office is open from 10am-4pm Monday - Friday.  We are closed on the weekends and public holidays.  We appologise, but we do not take walk-ins. All meetings are by appointment only.  It is best to call and/or email to speak with a representative to ensure we can help with your needs.

Please call 1300 795 840 and leave a messege with our receptionist or email us orders@murnaneprint.com.au if you have any questions.  

Sometimes we are busy in production and as such it is quicker to e-mail us orders@murnaneprint.com.au, as we constantly monitor our e-mails but are sometimes unable to answer phone calls.

Do You Have A Minimum Order On Garments Branded?
Yes, we have a minimum of 5 items to be branded. This can be made up of various sizes and styles. 
We have no minimums on blank items brought off the website.
 

Please refer to the website for printing prices (Apparel Printing)

 
I Have A Quote For 50 Shirts But I Want To Order A Lesser Amount - Can I Get The Same Price As Originally Quoted?

Prices are driven by quantity ordered at any one time. 

If your initial order was for 50 shirts & you got a great price based on 50, however, you decide to proceed with only 10 your price WILL be higher.  

Just as if your initial order was for 50 BUT your decide to your order is now for 150, you can typically expect lower prices.

 
Is Pickup Available?
Yes, pick up can be arranged, once order is ready for collection you will rerceive an email to organise a pick up time. A time will need to be arranged in advance. Please feel free to call our 1300 number to organise a pick up tim if this is easier. 
 
Can I Cancel My order? 
Your statutory rights entitle you to a refund with proof of purchase if any product is defective, unfit for purpose or does not match the description or sample. In addition to your statutory rights, Murnane Print we offer a 30-day money back guarantee wherever possible. We are happy to refund or exchange as-new products if you are not completely satisfied with a product.
 
I Would Rather Order By Phone?
Yes, this is possible. Please call 1300 795 840 this will not speed up the quoting processes. We will still need to send through a quote, this allivates any mis-communication with pricing and production work. 

I Don't See A Style/Brand of Apparel I Want On Your Website - Can I Order It?
Our online catalog only shows a limited sampling of the brands/products we can obtain for your needs. Please visit our 'Shop by Brands' links and simply send us the product codes. We can certainly quote items not listed on our website but found on our suppliers website.

 

Artwork Guidelines
(to read more about the artwork process Click HERE)

So you have your 'thought bubble' of what you want.  If you have your graphic artwork ready to go then great. If not we can either help you create your artwork or direct you to a graphic artist to work with you to achieve your goal. 

Before we proceed be aware; 

Insufficient artwork files require varying degrees of prepress work to ensure a high quality print. Luckily, we’re design experts! No matter the state of your source artwork, we can make it work, but that doesn’t mean its ideal. We're good but we cannot perform miracles. 

Although we can make poor quality files work, they are not recommended. Often times if simple enough we can clean things up at no extra charge but depending on the complexity of the artwork, there may be an additional charge. The best thing to do is be certain your artwork is created to print specifications. 

All artwork is preferred in vector format at full size as Adobe Illustrator or Illustrator pdf files with all fonts outlined. Raster graphics must be created at full size and at 300 dpi or higher. We accept the following hi-resolution file formats: eps, ai, svg, pdf, psd, tiff, and hi-resolution jpgs.

***Vector file format artwork is strongly recommended.

All fonts must be converted to outlines or the font file(s) must be included with artwork. If you have questions regarding the print readiness of your artwork, please contact your graphic designer or our art department. Please do not send any Microsoft documents for printing. There are no Microsoft programs that allow users to create hi-resolution graphics for professional printing.

Please also note that simply placing a low-quality image into Illustrator and re-saving it does not by any means turn your design into a quality, print-ready design file.

Illustrator = vector based art
Illustrator can utilize pixel-based graphics from Photoshop, but not edit them with the same ease. Instead, Illustrator creates vector graphics. These are graphics that are NOT resolution-dependent—like pixels—and instead are comprised of points and lines that connect in a variety of ways to create line art. This line art can then be filled with, or outlined with color. Since most screen-printing is a print method that utilizes spot colors, and not much process printing, vector graphics are the perfect source file type.

Vector graphics are extremely versatile and very simple to manipulate.  Their size can be changed without any concern about pixelization or loss of detail. This is definitely the preferred method for creating artwork for screen-printing as it also gives us a nice hard line edge, resulting in crisper images on screen and ultimately on garment. Common file types for vector-based graphics are .ai, .eps, and some—but not all–.pdf files.

Payment

What Forms Of Payment Do You Accept?
We currently accept VISA, Mastercard, Direct Debit, PayPal & Afterpay for all online orders of our apparal.  Any custom orders that are pickups from our store can be paid for with same card options or cash.

Why Do You Use Paypal For Payment?
We use paypal for payment because it is a secure site and your details are kept confidential. No risk involved for either party. You can also process a credit card payment without having a paypal account. Murnane Print Group pay for this service and security for all our customers
 
What currency are orders quoted in?
All prices are quoted in Australian Dollars.
 
Do you offer Afterpay?
Yes, this offers you an opportunity to process and complete an order now and process payment via afterpay.
 
Do you offer refunds with Afterpay?
Yes, however a re-stocking fee of $16.50 inc gst (charged by our supplier) & postage paid will be sub-tracked for the sale amount. Murnane Print Group will absorb the 6% fee paid to afterpay. 
 
Do you offer exchange via afterpay?
Yes, feel free to send back at your expense (please include a pre paid postage bag) and instructions to ease the process. We will invoice for postage if prepaid bag is not included before dispatching said order..

 

How Can I Get Help?
If your questions are not answered in this section and you still need help or just want feedback about certain products, feel free to call or email and we will respond as soon as possible. 

 

Sizing Information

How are the measurements taken?
All garments are laid flat and measured from point to point. ie. Armpit to armpit. Please double for an approximation around the body.
 
Are the measurements in cm’s or inch’s?
All measurements are taken in cm’s
 
Are these sizes Australian or Other?
Yes they are Australian Sizes, please check if item is a slim fit? If you would prefer a loose fit, we suggest you purchase get the next size up.
 
When in doubt send us an e-mail and our experts will help you. Contact us
 

Do you allow supplied garments for printing.

Yes, However we have a few stipulations with supplied clothing;

1. Must be Brand new and unwashed - this is because the garments when pressed will give out a body order ultimately ruining the garment and making a very unpleasant work environment. If washed the washing detergent leaves a coating which can stop the vinyl from applying to the fabric.

2. We are not liable to replace the first item we press if the material reacts or results are not prefect. We will of course bring this to your attention and organise a suitable solution. 

3. Order must be placed, paid and artwork confirmed before dropping off garments. Dropping off garments will not guarantee your tops will be branded.

 

Are you open over the Christmas & New Year Break?

We are available to do quotes and inhouse printing over the break. However we are UNABLE to get stock until the new year. Our suppliers are all on a well earnt break and will start to come back on the 2nd of January. If you order products and wish to cancel please send us an email and we will gladly refund.  The team at MPG would like to wish all of our customers a wondereful christmas and look forward to working with you all in the New Year.